Privacy Policy

Updated: 21 May 2018

Imhof Trading Ltd t/a Audio Plus (“Audio Plus”) is committed to keeping your personal data safe and secure and complying with UK and EU Data Protection laws.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Audio Plus, and your rights. The policy applies to personal data collected via our website, electronic and paper forms and by other methods.

Data Controller

Audio Plus (‘we’ or ‘us’) is the data controller responsible for collecting the personal data required in running of the business.

Our head office is located at:

Unit 5 Grange Way Business Park
Whitehall Industrial Estate
Colchester
Essex
CO2 8HF

Our registered address is:

22 Friars Street
Sudbury
Suffolk
CO10 2AA

Email: contact@audio-plus.co.uk

Telephone: 01206 369966

Your rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct the personal data we hold about you, when old, incorrect or out of date
  • Request we erase the personal data we hold about you when this information is not necessary for performing any on-going service, or for contractual or legal obligations.
  • You can unsubscribe to marketing emails by using the unsubscribe links provided in marketing emails
Third party data processors

Data processors are third parties who process personal data on our behalf. They will never process your data unless it was provided by Audio Plus and unless the processing is necessary for the legitimate business of the company.

These third party companies process data for the purposes of:

  • Processing of payments
  • Processing of rental agreements
  • Payroll/Tax
Legal basis

Audio Plus processes your information in accordance with one (or more) of four lawful bases as stated in Article 6 of the GDPR regulations. There are six lawful bases, of which four apply. Quoted from Paragraph 1 of Article 6:

(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes

[eg. Signing up for a newsletter, correspondence regarding a potential or actual contract between us]

(b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

[eg. Contact, address and payment details are processed in order to provide the service to you]

(c) processing is necessary for compliance with a legal obligation to which the controller is subject

[eg. Employees payroll details are sent to HMRC]

(f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

[eg. Notifying clients of news that may be of interest to them, or informing them of product information]

Retaining information

We keep personal data relating to payments, VAT, tax and accounts for at least the minimum statutory periods required by UK law.

We retain information relating to purchases, rentals and other services we offer to enable us to perform those services. We may also use historical information to analyse the performance of the business over time and plan for the future.

Sharing information

We will never sell, trade, transmit or otherwise pass on your personal information to a third party, except where it is necessary to deliver our services. In such cases, we may share your personal information with business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, including any data processor we engage.

Audio Plus does not currently transfer data outside the European Economic Area, except in relation to sales or rentals outside the EU, where this would be restricted to the fulfilment of obligations related to a specific contract.

Exercising your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right by checking the appropriate box on our forms or clicking the unsubscribe link provided in marketing emails. You can also contact us at contact@audio-plus.co.uk

Categories of data subjects

1 Website visitors and use of cookies

Our policy on the use of cookies and our copyright & disclaimer can be viewed here:

Cookie Policy

Copyright & Disclaimer

2 Clients and customers
Information we may request and retain
  • Contact details
  • Proof of Identity
  • Transaction history
  • Credit or Debit Card details
  • Bank details

We collect information about you when you make an enquiry, place an order for our products/services, enter into a contract, or subscribe to a service we offer. We may also collect information when you voluntarily provide feedback.

The information we collect may include your title, name, job title, address/business address, email address/business email address and telephone number and other pertinent information on a case-by-case basis. If you choose to pay by credit or debit card (in person at our premises or on the telephone) then the necessary payment details will be collected for the purpose of the transaction. We do not store or otherwise process your card details. Most transactions in reality take place online, currently through Sage Pay, who are compliant in all respects. We may change card processing companies in the future but will ensure they are also fully compliant with all applicable laws.

How your information is used

The information you provide will be used to contact you regarding your enquiry, manage our business relationship and receive payment for services.  A record of transaction history between the Company and client/customer will be kept.

Where you have consented, we may contact you with news about similar products or services that we think you will find relevant and of interest.. You may opt-out of receiving marketing emails at any time by unsubscribing via the link in emails or by contacting us at contact@audio-plus.co.uk.

Information we receive from other sources, such as credit reference agencies and fraud protection agencies may be combined with information you give us to authorise credit accounts, where this has been requested.

3 Employees and job applicants
Information we may request from job applicants
  • Name
  • Date of birth
  • Gender
  • NI number
  • Address
  • Contact details
  • Employment history
  • Qualifications
  • Whether you have been convicted of a criminal offence
  • Health information
  • Referee details
How your information is used
  • Contact you regarding your application
  • Assess your suitability for the role
  • Send offer documents to you if your application is successful
  • Contact provided referees for referencing

We will not share any of the information with any third parties at this stage. The data you provide us with will be stored securely in the Company’s Job Applications files.

If your application is unsuccessful, we will retain your application on record indefinitely, in case a suitable position arises in the future, unless you request otherwise.

If your application is successful, we may request:

  • Bank Details (for payroll)
  • Proof of ID
  • Proof of right to work in the UK
  • Emergency information e.g. next of kin or emergency contact/doctor’s information
  • Copies of licenses required to perform the duties you are employed to perform
  • More in depth health information 
How your information is used

The information you provide throughout your application will be stored in your physical and electronic personnel file.

Details of your salary, NI number and tax information will be passed to our accountants (a third party data processor) who process payroll on our behalf. 

If your job includes working on site your contact details may be passed onto third parties, such as production management or promoters involved in installations or gigs, who may need to contact you regarding details of a job.

Your data will be retained, in general cases, for a minimum of 7 years post-employment. There are some exceptions to this including any pension schemes you may enrol on, or if you become a freelance worker data will also then be retained.

4 Freelance subcontractors
Information we may request
  • Name
  • Date of birth
  • Address
  • Contact details
  • Bank details
  • Insurance and documentation (eg. driving licence copy, public liability insurance)
  • Relevant experience/employment history
  • Details of previous convictions
  • Health and Safety performance
How your information is used

The information will be used to assess your suitability for freelance work, to contact you regarding jobs and to make payment to you.

The data you provide us with will be stored securely in a manual and/or electronic file.

Contact details may be passed onto third parties such as production managers, promoters, couriers or other industry professionals, who may need to contact you regarding the job.

5 Visitors to our premises

CCTV is recording the premises internally and externally for the purposes of security and crime prevention.

Requests regarding your data

If you wish to make a request regarding your personal data, please contact Audio Plus via email or at the head office address above.

Telephone: 01206 369966

Email contact@audio-plus.co.uk

Changes to our Privacy Policy

We keep our privacy policy under regular review and updates will be placed on this page.